Privacy Policy

Effective Date: August 12, 2026

Last Updated: August 27, 2026

1. Introduction

Elegance Custom Cabinetry ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our custom cabinetry website and related services.

2. Information We Collect

Personal Information

When you submit a contact form or inquiry through our website, we may collect:

• Name and contact information (email address, phone number)
• Company name and business information
• Project details and service requirements
• Communication preferences
• Photos of your home or kitchen if you use the optional AI concept tool, plus the style notes you type there

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device information and operating system
• Pages visited and navigation patterns
• Time and date of visits
• Referring website information

3. How We Use Your Information

We use the collected information for the following purposes:

• Responding to your inquiries and providing requested services
• Communicating about our products and services
• Improving our website and user experience
• Analyzing website traffic and performance
• Protecting against fraud and unauthorized access
• Complying with legal obligations

If you use the optional AI concept tool, uploaded photos and your style notes are sent to Google Gemini to generate concept images. Those files are stored for up to 30 days in a private folder, keyed only to an anonymous session cookie, not to your name or email. When you submit the contact form, we email your inquiry to our studio. If a concept job exists for that visit, the email may include your photos, renders, and style notes. We do not write a database record that joins your contact details to those photos.

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Trusted third parties who assist with hosting, analytics, email delivery, and optional AI concept rendering (Google Gemini via Cloudflare)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Keep an anonymous AI-tool session so generation limits can be applied before you submit a contact form
• Analyze website traffic and user behavior
• Improve website performance and functionality
• Measure the effectiveness of our services

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Concept photos and renders from the AI tool expire from storage after 30 days. Lead emails kept in our inbox may last longer. When we no longer need your information, we securely delete or anonymize it.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Elegance Custom Cabinetry

Email: [email protected]